Client Testimonials
What New York Businesses Say About RDI Solutions
Real reviews from the NYC and Long Island companies we support with managed IT, cybersecurity, copiers, and VoIP — collected from our helpdesk satisfaction surveys and client guestbook.
Pros Elite Top 100 • SHARP Platinum Dealer • MWBE Certified
108 Reviews
Verified client feedback on this page
Since 2008
Serving New York businesses for over 18 years
30-Second Helpdesk
Average helpdesk response time
4-Hour Onsite
Average onsite response across NYC & Long Island
Trusted by New York Businesses
Every review below was submitted by a client after a service call, delivery, or support ticket. Names are shown as first name and last initial to protect client privacy.
★★★★★
“Very helpful and professional team.”
— Jose R.
★★★★★
“We received a very speedy response from your support team. Oscar is very responsible, knowledgeable, respectful and punctual.”
— Elena N.
★★★★★
“Heather has been wonderful throughout the entire ink toner return process and keeping me in the lop every time a shipment is processed and delivered.”
— Maria M.
★★★★★
“Always excellent service.”
— Richie K.
★★★★★
“It's always a pleasure when support is provided in an acceptable amount time. Even better when support is provided quicky and to satisfaction, as does RDI. Thanks for the great support.”
— Jose A.
★★★★★
“Very professional and helpful.”
— Jose R.
★★★★★
“I was notified of the incoming supply order and confirmed that it was delivered to it's correct destination.”
— Maria M.
★★★★★
“Timely and efficient delivery.”
— Nadia P.
★★★★★
“Great printer service experience! The team was very responsive, professional, and fixed the issue.”
— Bin Z.
★★★★★
“Oscar replaced the part in record time and was professional in every way. He also performed a complete service maintenance of the printer, as it had not been serviced in quite a while. I am extremely satisfied with Oscar and RDI's quick turn around with this issue. Thank you again for everything.”
— Maria M.
★★★★★
“Great service, quick answer.”
— Fernanda G.
★★★★★
“I can always count on Oscar!”
— Larry D.
★★★★★
“RDI Services has been amazing. I was hesitant to make the switch to them, but their level of customer service from Cassie at the main office to the sales team have been stellar! Any issue minor or major have been addressed efficiently. I highly recommend RDI for anyone that is looking for printing services.”
— Chris A.
★★★★★
“Oscar always comes delivers great services and solutions. We are very grateful to have his support!”
— Ben C.
★★★★★
“Thank You for such good service.”
— Jose R.
★★★★★
“Oscar took care of the printer jam issue. He was professional and kept me informed of his progress. He also updated printanista with the new IP address. Oscar is wonderful to work with, and I am very happy with his conscientious work ethics. He is an asset to RDI.”
— Maria M.
★★★★★
“Always excellent service.”
— Richie K.
★★★★★
“Oscar is great! Never a problem.”
— Larry D.
★★★★★
“Judah was professional and very helpful. He followed up with me as promised and everything was resolved. He is an asset to your organization.”
— Maria M.
★★★★★
“Chris was very helpful.”
— Dave P.
★★★★★
“Quick response time.”
— Kelly M.
★★★★★
“Excellent service and quick response from the team. Very pleased!”
— Ben C.
★★★★★
“Nothing better than getting the job done on time. Great work!”
— Jose A.
★★★★★
“Very good and helpful support.”
— Jose R.
★★★★★
“Cassie has been very helpful, responsive, and communicative.”
— David M.
★★★★★
“Delivery service was fast and professional.”
— Joseph C.
★★★★★
“Fast shipment. Thank you for always helping.”
— Nadia P.
★★★★★
“Judah has been a big help. I appreciate him seeing the printing issue through.”
— Lisa K.
★★★★★
“On the ball as usual.”
— Richie K.
★★★★★
“Judah is great! very responsive and attentive.”
— Diego M.
★★★★★
“Very, very satisfied. They always come immediately and they are very diligent.”
— Elena N.
★★★★★
“When we have any problem with the copier, RDI always answer our request immediately. They are very responsible and knowledgeable. We are extremely satisfied with their services.”
— Elena N.
★★★★★
“Very satisfied. Judah was concerned and continuously followed up with me and ultimately resolved the issue.”
— Colleen
★★★★★
“Problem was resolved and suggestions provided if problem happens again.”
— Christina L.
★★★★★
“I am very happy with the service i received. Judah and Oscar are wonderful.”
— Monica D.
★★★★★
“Support is excellent.”
— Vincent R.
★★★★★
“Nic was able to help me find the center cover underneath the main feeder. Once I closed the cover, the printer started working again. Nic is a true blessing to you organization!”
— Maria M.
★★★★★
“Very professional and fast service. Congratulations!”
— Elena N.
★★★★★
“Nic has been an invaluable support representative for myself and EHS as a whole. You are blessed to have him on your team. 🙂 He has always been there for me in every situation that I've needed him.”
— Maria M.
★★★★★
“RDI Services has been incredible! Their expert team delivered excellent solutions that improved our efficiency and productivity. We highly recommend them for reliable and effective solutions.”
— Jessica R.
★★★★★
“Excellent. Always satisfied.”
— Richie K.
★★★★★
“Nicholas was a pleasure to deal with. Very professional and full of energy.”
— Alex V.
★★★★★
“My order was delivered in a timely manner. I am a very happy customer.”
— Alisa F.
★★★★★
“Tech Support received is great. Oscar the Technician is very professional and knowledgeable. Always returns my calls and has a solution to all our printing issues.”
— Vincent R.
★★★★★
“The Technician Nick was great, smart, and friendly. Nick had us fixed in no time.”
— Carolyn D.
★★★★★
“Excellent service! Couldn't be happier.”
— Jose A.
★★★★★
“Good I am satisfied.”
— Debbie L.
★★★★★
“Quick response as usual.”
— Richie K.
★★★★★
“Excellent service thank you.”
— Natalie G.
★★★★★
“Excellent service. Really went beyond expectations to quickly resolve our issue.”
— Meir S.
★★★★★
“We appreciate how quickly the issue was addressed and resolved. Many thanks to Oscar!”
— Kevin G.
★★★★★
“Oscar was able to fix our printer issue as always. Many thanks!”
— Ben C.
★★★★★
“I received notification that my order was being processed. The next day I received an email with the tracking. The order was received today. Thank you for the prompt service.”
— Alisa F.
★★★★★
“Excellent service, thank you Nick!”
— Luis F.
★★★★★
“Great support from Nick from initial set up and through troubleshooting. We had a few challenges with special size paper and Nick was so patient and readily available to help us through.”
— Tiffany S.
★★★★★
“As always, Oscar and RDI delivered. Many thanks!”
— Ben C.
★★★★★
“Very satisfied with the service. The service team first tried to resolve the problem over the phone very professional and knowledgeable. Same with the technician that came to my location and fixed the printer. The problem was solved on a timely manner.”
— Vincent R.
★★★★★
“The RDI team is very helpful keeping our copiers in top shape with regards to maintenance and supplies. Thank you!”
— Josh H.
★★★★★
“Service is always excellent.”
— Richie K.
★★★★★
“Engineer knows his work very well and was able to immediately resolve our issue.”
— Juan R.
★★★★★
“Always receive a swift response.”
— Barbara P.
★★★★★
“Great persistent help – thank you.”
— Gary D.
★★★★★
“Fast and familiar service goes a long way.”
— Jose A.
★★★★★
“The problem was resolved, thank you!”
— Magaly F.
★★★★★
“Always the best service.”
— Debbie L.
★★★★★
“Response is always prompt and Oscar is excellent.”
— Richie K.
★★★★★
“Thank you for the excellent service; I truly appreciate it.”
— Marlon P.
★★★★★
“The delivery men came within the scheduled timeframe and the technician Oscar did a wonderful job installing it. Oscar made sure everything set up properly and he also made sure we knew how to use the new machine.”
— Andrea S.
★★★★★
“Oscar always does a great job. I showed him the printer and he fixed it. Printing as good as if it was new.”
— Marianne P.
★★★★★
“Oscar es muy atento. El protector de voltaje vino equivocado. Se lo llevo para reemplazarlo.”
— Annie E.
★★★★★
“I am very satisfied. RDI team was very helpful and provided a phone call to us to further assist.”
— Rosemary A.
★★★★★
“This team is exceptional and very diligent. Love to work with them.”
— Elena N.
★★★★★
“Very helpful and provided a phone call to us to further assist.”
— Rosemary Y.
★★★★★
“Thanks for the prompt response.”
— Magaly F.
★★★★★
“The response regarding the supplies was very fast. We appreciate the ease of placing the order and delivery.”
— Alisa F.
★★★★★
“Divina was very nice and helpful.”
— Rosa R.
★★★★★
“Oscar contacted me promptly to asses the situation and came to check what was going on. We are very grateful for Oscar's consistent A+ service.”
— Ben C.
★★★★★
“Oscar is always so helpful whenever we need service.”
— Barbara P.
★★★★★
“Oscar was very helpful and got things done quickly.”
— Antonia T.
★★★★★
“Great. Quick response.”
— Richie K.
★★★★★
“Great couldn't complain. Oscar was really great in explaining things to me in full details. Highly recommend.”
— Michael T.
★★★★★
“Persons that work in supplies are very diligent.”
— Elena N.
★★★★★
“Divina is always prompt and attentive.”
— Marc C.
★★★★★
“Nick was very helpful.”
— Monica D.
★★★★★
“Excellent service and extremely timely – they are the best.”
— Debbie L.
★★★★★
“Divina and Oscar are always on top of things and are quick to help us. We are so grateful!”
— Ben C.
★★★★★
“Very satisfied! Excellent Customer Service!”
— Daniel L.
★★★★★
“We are very satisfied! When we need service they come almost immediately, as well as when we request supply.”
— Elena N.
★★★★★
“Very Professional and Helpful!”
— Tania H.
★★★★★
“Very professional and helpful.”
— Taina H.
★★★★★
“We are very satisfied. When we need service they come almost immediately, as well as when we request supplies.”
— Elena N.
★★★★★
“Perfect attention. Many thanks for the support.”
— Daniel L.
★★★★★
“Nicholas took care of everything – I didn't have to do anything (especially since I am not computer savvy at all) – thank you again!!!”
— Debbie L.
★★★★★
“Recently, I switched to RDI Solutions for my office's printing needs, and I couldn't be happier with the decision. Their machines are reliable, efficient, and produce high quality copies every time. The customer service team is friendly and always available to assist with any questions or issues. Overall, I highly recommend RDI for anyone looking for a top-notch printing solutions.”
— Victor M.
★★★★★
“I highly recommend RDI Solutions to any business. Everything from sales to service and customer support they are number 1. Since hiring RDI for our office technology we have had a great experience.”
— Nicole F.
★★★★★
“RDI has an excellent service team. Their response time has been unbelievable less than 2 hours. Our company never have long periods of down time at all and RDI's service manager is always available when we need help.”
— Viviane
★★★★★
“Amazing company with really good customer service! The product itself is outstanding in every way. The support is even better. Great Value. Highly recommended!”
— Mildred F.
★★★★★
“I am happy to recommend you the high-quality of services of RDI SOLUTIONS. The clients get a 4-hour service response time, something that is hard to find. Their expertise and high quality of service, makes them the right company to buy from. Their prices are very reasonable compared to other providers in the market. I strongly recommend RDI SOLUTIONS for all your office needs.”
— Matt M.
★★★★★
“We highly recommend RDI Solutions as an excellent firm. They have done an excellent job in recommending and servicing the Sharp and HP equipment. The service is outstanding and very efficient. Every time a service call is placed, the technician shows up in less than 4 hours with the part needed. Best copier dealer in New York City.”
— Amarilys M.
★★★★★
“Great service and great product.”
— Mirna F.
★★★★★
“I highly recommend RDI Solutions!”
— Shannon S.
★★★★★
“I like work with RDI.”
— Yuqi H.
★★★★★
“Boutique service in the office equipment industry is unheard of in this day and age, yet RDI still offers it as their standard like they did from day 1 back in 2008.”
— Darren W.
★★★★★
“With great service, I like RDI.”
— Cindy H.
★★★★★
“RDI Solutions is the best in the business. The Salespeople are very knowledgable, the customer service is very efficient and courteous and the service is outstanding. I highly recommend this company.”
— JoAnn C.
★★★★★
“RDI Solutions is outstanding for prompt, courteous and outstanding customer service. I never hesitate doing business with you!”
— Kile W.
★★★★★
“Fast and Reliable.”
— Esmeyda F.
★★★★★
“No matter how busy it is, at RDI Solutions I always get friendly and fast customer service for my office needs. Recently I bought a few Sharp Copiers and I have to say that I am very glad I did.”
— Stephany P.
★★★★★
“Reliable, fast and friendly: I have been a satisfied customer and definitely recommend RDI Solutions.”
— Tom M.
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About Our Client Reviews
Where do these testimonials come from?
Most reviews are submitted through the satisfaction survey our clients receive after every helpdesk ticket, service call, or supply delivery is resolved. Older reviews were submitted through the guestbook on our previous website. We publish them with the client’s first name, last initial, and the date the feedback was received.
Why are only first names and last initials shown?
To protect our clients’ privacy. Many of our clients are law firms, healthcare practices, government offices, and financial firms, so we never publish full names, email addresses, or company names alongside a review.
How can I leave a review for RDI Solutions?
Use the form above, reply to the satisfaction survey you receive after a service ticket, or leave a review on either of our Google Business Profiles. Every submission is reviewed by our team before it is published here.
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