Keep Your IT Team. Hand Us the Rest.

You already have an IT team. You do not need to replace them. You need the parts of the job that are stopping them from doing the work you actually hired them for.

RDI can be your fully outsourced IT department, and for a lot of businesses that is the right answer. But our managed IT plans are built from individual services, not sold as one block, which means we can take a defined piece of the workload and leave the rest with your team. That is co-managed IT: you decide where the line sits, and it is written down.

The two most common splits

Almost every co-managed conversation we have starts in one of two places. Which one sounds like your team tells us most of what we need to know.

Plenty of arrangements sit between the two, or combine them. Security services can be layered onto either split, and a lot of internal teams take the security stack from us precisely because it is the piece that is hardest to run well with limited headcount.

Build the plan from the pieces you need

Our managed IT services are quoted as separate line items. A fully managed client takes all of them. A co-managed client takes the ones that fill their gap and pays for nothing else.

Service	What it covers	Often taken when
NOC device management	Proactive monitoring, patch management, remediation and escalation for every workstation	Internal IT is user-facing and does not want to run patch cycles
NOC server management	The same for physical and virtual servers, including after-hours alerting	There is on-premise infrastructure and nobody watching it overnight
Managed help desk	Live remote support for your office staff, weekday or 24/7/365	Internal IT is on projects and keeps getting pulled into tickets
Managed endpoint security	Endpoint detection and response, with monitoring, triage and response handled by the SOC	Nobody internally is watching security alerts at 2am
Email security	Premium-tier email threat protection	Phishing is the live risk and filtering is not enough
Cloud security	Security monitoring and policy enforcement across cloud services and identities	Microsoft 365 or Google Workspace is the core of the business

Because it is built this way, co-managed is not a discount version of managed IT. It is the same services, scoped to a different boundary. Our managed IT pricing guide explains how the per-user figure is built if you want to understand the economics before you call.

Your team sees everything we see

Co-managed arrangements fail when one side cannot see what the other is doing. Your internal team can request any of the following at any point in the agreement:

When co-managed is right, and when it is not

Co-managed works when you have internal IT capability worth keeping. The deciding question is usually simple: do you have an internal IT person or team you trust and plan to keep? If the answer is yes, co-managed is worth a conversation. Signs it fits:

• Your IT staff know the business and the applications, and that knowledge is worth protecting
• They are overloaded in one specific direction — either buried in tickets, or buried in maintenance
• Nobody is covering nights, weekends or vacations
• Security needs to be measurably better and nobody has time to own it properly
• A client questionnaire or an insurer has started asking what controls you have

Fully managed is usually the better answer if you have no internal IT, if the person wearing the IT hat is really your office manager, or if leadership wants one accountable party for everything including strategy and budgeting. We will say so if that is what we think. In that case, see Managed IT Services. If you are weighing this against adding headcount, our guide on hiring another IT person versus outsourcing works through the arithmetic.

Local hands when remote is not enough

Remote support resolves most issues, but switches, cabling, access point placement, hardware failures and office moves still need somebody in the building. RDI works from offices in Midtown Manhattan and Ronkonkoma, our help desk answers in about 90 seconds, and our on-site average across NYC and Long Island is four hours. In a co-managed arrangement, that means your internal team is not the only pair of hands on site.

It also means one vendor can cover the copiers, the phones and the network. If your internal team is currently fielding scan-to-email problems and conference room issues alongside everything else, that is work that can move too.

Frequently asked questions

What is co-managed IT?

Co-managed IT is an arrangement where your internal IT team and an outside provider split the work, with each responsibility assigned to one owner in writing. At RDI it means taking specific services off your team — NOC device and network management, the help desk, the security stack, or a combination — while they keep everything else.

Can we get network and device management without the help desk?

Yes. That is one of the two most common co-managed splits. Your internal team keeps supporting your users, and RDI handles patch management, network monitoring, proactive device maintenance and escalation. The help desk line simply is not on your agreement.

Can RDI just be our help desk?

Yes. A managed help desk plan gives your office staff live remote support from our team, so your internal IT people can stay on critical projects instead of being interrupted by day-to-day requests. You choose weekday or round-the-clock coverage, and you get ticket reporting on what your users are actually asking for.

What visibility does our internal team get?

Your team can request the documentation we create on your environment, the SLAs covering what we respond to and how quickly, alert reports showing what fired and what we did, and ticket reports covering volume, categories and resolution times.

Is co-managed IT cheaper than fully managed?

It costs less than a full plan because you are buying fewer services, not a discounted version of the same thing. Our managed IT services are quoted as separate line items, so a co-managed agreement includes what you need and leaves out what your team already covers.

Can we start co-managed and move to fully managed later?

Yes, and it goes the other way too. Because the plan is assembled from individual services, adding or removing a piece is a change to the agreement rather than a migration. Businesses often add services when an IT person leaves, and remove them when they hire.