Managed Services
Managed Print Services for NYC & Long Island Businesses
One predictable per-page cost, automatic toner, and proactive Sharp service — most offices cut uncontrolled print spend by up to 30%.
Turn Print Chaos Into One Predictable Cost
Between toner, service calls, downtime, and untracked usage, most offices waste 20–30% on print costs they never see on a single bill. RDI’s Managed Print Services replace that guesswork with one per-page rate, automatic supplies, and proactive service — so printing just works and your budget is predictable. Managing print across multiple sites? RDI’s national accounts program brings the same service standard to every U.S. location.
Managed print services (MPS) from RDI put your whole print fleet of Sharp MFPs, HP printers, and copiers on one cost-per-page agreement, with automatic toner delivery and scheduled copier maintenance built in. One invoice, one number to call, no surprise supply orders.
What’s Included
Everything that keeps your fleet running and your costs under control.
Predictable Per-Page Cost
One clear rate per page, with usage read automatically from each device — no surprises.
Automatic Toner Delivery
Supplies arrive before you run out — no emergency orders at premium prices.
Proactive Service & Repair
Issues caught early, with a 4-hour average onsite response time when you need a tech.
Right-Sized Fleet
A Sharp fleet matched to your real volume — no over- or under-buying.
How Cost-Per-Page Pricing Works
One rate per page, and everything that keeps the fleet running is inside it.
Under a Managed Print agreement you do not buy toner, pay for service calls, or track which department is printing what. Every device in the fleet reports its page count automatically, and each month you receive one invoice: pages printed, multiplied by a fixed per-page rate for mono and a fixed rate for color. Toner, drums and imaging units, parts, labor, preventive maintenance, and service from Sharp-certified technicians are all inside that rate.
An illustrative example
The numbers below are for illustration only, not a quote. Suppose an office prints 8,000 black-and-white pages and 2,000 color pages a month. At a mono rate of 1.2 cents and a color rate of 7 cents, the monthly print cost would be $96 plus $140, or $236, with supplies and service included and no separate toner purchases. The same office buying cartridges as needed and paying for repairs per call typically spends more and cannot predict the total from one month to the next.
What sets your rate
Your actual rates depend on the equipment in the fleet, your real monthly volume, the mono-to-color mix, and the term of the agreement. That is why RDI starts every Managed Print engagement with a free print-cost assessment: we measure what you print today so the rate reflects your office, not an industry average.
What an RDI Managed Print Agreement Covers
The complete list, so there are no surprises later.
Supplies
- Toner and imaging supplies shipped automatically before a device runs out
- Drum, developer, and imaging units replaced as part of the agreement
- Usage read automatically from each device, so supplies are billed by actual pages, not estimates
Service
- All parts and labor for covered devices
- Preventive maintenance visits scheduled from device data, not after a breakdown
- 4-hour average onsite response from Sharp-certified technicians
- Print, scan, and driver issues resolved by certified technicians
Management
- Automatic meter reads and one consolidated monthly invoice
- Usage reporting by device, user, and department
- Firmware and security updates applied to the fleet
- Periodic fleet reviews to right-size equipment as your needs change
Sharp MFPs and HP and Canon printers can all be covered under one agreement, whether RDI supplied them or you already own them. See the Sharp copier and MFP lineup we deploy for print fleets.
The RDI Promise
Toner Arrives Before You Run Out
RDI monitors every device in your fleet and ships supplies automatically — here’s how it happens without anyone lifting a finger.
1. Secure Monitoring Agent
A lightweight, read-only agent runs on your network, watching every connected printer and copier.
2. Monitored 24/7
It reads toner levels, page counts, and device status throughout the day — sending only what has changed.
3. Toner Drops Below 15%
The moment a cartridge drops below 15%, RDI is alerted automatically — no one has to notice it or report it.
4. Fresh Toner Ships to You
We send the exact cartridge for that device, so it arrives before the current one runs out — no orders, no downtime.
Why Businesses Choose RDI for Print
Up to 30% Savings
Recover the print spend that’s quietly leaking today.
Hands-Off Supplies
Toner shows up automatically, so no one has to track it.
95% Solved Remotely
Remote support resolves up to 95% of copier issues without a technician visit.
4-Hour Average Onsite
When onsite service is needed, our average onsite response time is 4 hours.
SHARP Platinum Dealer
Top-tier certification on the equipment we manage.
Secure by Design
Powerful Monitoring, Nothing to Worry About
The monitoring agent reads each device over standard protocols — supply levels, page counts, and error codes — and sends only what has changed to a protected cloud dashboard that triggers alerts and supply shipments. Confidential information never leaves your network.
Your Network Stays Yours
Only device and operational data is read — never the content of your documents or print jobs.
No personal, cardholder, or confidential business data is collected.
Encrypted end to end — AES-256 and TLS 1.2 over HTTPS.
The agent only connects outward — nothing can reach into your network from outside.
Independently penetration-tested and hosted in secure data centers.
Managed Print vs. Buying Toner Yourself
The difference shows up in the third month, when the first cartridge runs out on a Friday.
Buying supplies and service as you go
- Cartridges ordered by whoever notices the light first, often at retail or rush pricing
- Repairs billed per call, with wait times that depend on who you can reach
- Multiple invoices from multiple vendors with no view of total print spend
- Nobody owns the fleet, so aging or oversized devices stay in place
- Print volume unknown until a problem forces a look
RDI Managed Print
- Toner arrives automatically, billed inside the per-page rate
- Service and parts included, with a 4-hour average onsite response
- One invoice, one number to call, one accountable team
- Fleet reviewed regularly and right-sized to real volume
- Usage reporting shows exactly what each department prints and costs
For most NYC and Long Island offices the result is a print budget that is lower, and above all predictable. Start with a free print-cost assessment to see your own numbers.
“Their machines are reliable, efficient, and produce high-quality copies every time. The customer service team is friendly and always available. I highly recommend RDI.”
Victor M. — RDI client
Get a free print-cost assessment
Tell us what you need and an RDI Solutions Architect will follow up within one business day. Prefer to talk? Call (212) 244-9480 in NYC or (631) 317-2156 on Long Island.
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Frequently Asked Questions
How does Managed Print save money?
It replaces scattered toner buys, emergency service, and untracked color printing with one tracked per-page rate — surfacing waste most offices never see and cutting spend up to 30%.
Can you manage printers we already own?
In many cases, yes. We assess your current fleet and bring it under management, replacing only the devices that no longer make financial sense.
Do you also sell the copiers themselves?
Yes — see our Sharp multifunction printers page. Many clients buy the hardware and add Managed Print so it’s fully covered.
Do I need new equipment to start Managed Print?
No. RDI can place most Sharp, HP, and Canon copiers and printers you already own under a Managed Print agreement after a quick condition check. If a device is too old or costly to keep supplied, we will show you the numbers and let you decide whether to replace it, often at a lower per-page cost.
Are HP and Canon printers covered, or only Sharp?
Sharp MFPs, HP printers, and Canon devices can all be covered under one agreement, on one invoice, with the same 4-hour onsite service. Mixed fleets are the norm in NYC and Long Island offices, and Managed Print is designed for them.
What is the contract term, and can I add devices later?
Managed Print agreements typically run alongside your equipment lease or on a fixed term we set together during the assessment. Devices can be added or removed as your office changes, and your per-page rate is reviewed at each fleet review so it keeps tracking your real volume.
See What You’re Really Spending on Print
Get a free fleet cost analysis and we’ll show your potential savings under Managed Print — no cost, no obligation.