Managed Services
Managed IT Services for NYC & Long Island Businesses
Proactive monitoring, a responsive helpdesk, and a dedicated Solutions Architect who keeps your technology running — so your team can focus on work, not IT problems.
IT That’s Handled — Before You Notice a Problem
RDI’s managed IT replaces unpredictable break-fix bills with one fixed monthly cost. We monitor your systems around the clock, resolve issues fast, and plan your technology roadmap so it grows with your business — all backed by a local New York team and a nationally certified service organization.
RDI is a New York IT company and managed service provider (MSP) built for small and mid-sized businesses: Microsoft 365 administration, network and server management, and the day-to-day IT support that keeps an office running. If you are searching for IT support near you, an outsourced IT department, or an MSP that answers the phone, this is the service.
Whether you have no in-house IT or a stretched internal team, we fit the way you work — acting as your complete outsourced IT department or co-managing alongside your staff. Either way, a dedicated Solutions Architect owns your environment, and our 30-second helpdesk answer time and 4-hour average onsite response time keep NYC and Long Island businesses productive every day.
What’s Included
Everything you need to keep your technology secure, supported, and running.
24/7 Monitoring & Maintenance
We watch your systems around the clock and fix many issues before you ever notice them.
24/7 AI-Enhanced Remote Support
Our support desk runs around the clock, answering in about 30 seconds, with AI-assisted diagnostics that surface the likely cause and resolve most issues remotely — before anyone needs to come onsite.
Dedicated Solutions Architect
A single point of contact who knows your environment and plans your IT roadmap.
Network & Server Management
Design, maintenance, and optimization of the servers and networks your business runs on.
Patching & Updates
Operating systems and software kept current and secure, without disrupting your team.
Strategic IT Planning
Budgeting and roadmap guidance that keep your technology aligned with your goals.
Behind the Scenes
A Full Operations Team Behind Your IT
Fast support is the part you see. Behind it runs a coordinated operations team — each with a clear job — working from the ITIL service-management lifecycle.
Network Operations Center
Monitors and manages your servers, networks, and devices around the clock — patching, restarting, and remediating, often before you notice.
Security Operations Center
Collects and analyzes security data across endpoint, network, and cloud, hunts for threats, and remediates them with the NOC.
Service Desk
Your single point of contact for day-to-day issues and requests — across phone, chat, email, and web.
Governance
Business reviews, compliance health checks, and a dedicated Client Relationship Manager keep the engagement aligned and improving.
A Disciplined Process
How We Handle Every Issue
Every ticket is triaged by its business and technical impact and moved through a proven workflow — so you always know how quickly it will be handled.
Level 1
Events
Routine faults, caught by monitoring and resolved fast — targeted at 15 minutes or less.
Level 2
Incidents
Service failures, managed through the full incident lifecycle to restore normal operation quickly.
Level 3
Problems
Recurring or complex issues get a workaround plus a root-cause analysis by a specialist — so they don’t come back.
Getting Started
How We Onboard You
Switching IT partners shouldn’t be painful. Our onboarding is structured, documented, and built to close your biggest risks first.
1
Assess
We audit your systems, security, and workflows to map what you have — and where the gaps and quick wins are.
2
Plan
You get a documented roadmap and a flat-rate quote built around your goals, budget, and priorities.
3
Transition
We onboard your users and devices, close urgent security gaps first, and fully document your environment.
4
Proactively Manage
We monitor, patch, secure, and support you day to day — with your Solutions Architect reviewing the roadmap over time.
Why Businesses Trust RDI for IT
30-Second Helpdesk
Real people answer fast, so your team isn’t stuck waiting.
4-Hour Average Onsite
When something needs hands on-site, we’re there within hours.
Proactive, Not Break-Fix
We prevent problems instead of just billing you to fix them.
Local to New York
A New York team that knows your business by name.
“The clients get a 4-hour service response time, something that is hard to find. Their expertise and high quality of service make them the right company to buy from — and their prices are very reasonable. I strongly recommend RDI Solutions.”
Matt R. M. — RDI client
Included With Managed IT
Help Desk Support Your Team Will Actually Like
When something breaks, your team needs a real person — not a ticket lost in a queue. Our New York help desk answers in about 30 seconds, fixes most issues remotely on first contact, and escalates seamlessly when hands-on work is needed.
Live Phone & Email Support
Reach a real expert in about 30 seconds — no phone-tree maze.
Remote Troubleshooting
Most issues solved remotely on first contact — no waiting for a visit.
Tracked Ticketing
Every request logged and followed through to resolution — nothing slips.
Seamless Escalation
When hands-on work is needed, our onsite team takes over — with a 4-hour average onsite response time.
~30-Second Answer
First-Contact Fixes
Friendly Experts
Business & After-Hours Options
Local NY Team
Flexible Engagement
Fully Managed or Co-Managed — Your Call
Whether you have no in-house IT or a team that needs backup, RDI fits the way you already work.
Fully Managed IT
We become your complete outsourced IT department — helpdesk, monitoring, security, vendor management, and strategy — so no one on your team has to own IT. Ideal if you have no in-house IT, or you’re ready to hand it off entirely.
Co-Managed IT
We work alongside your internal IT staff, filling gaps like 24/7 monitoring, after-hours coverage, security, projects, and specialized expertise — so your team scales without new hires. Ideal if you have IT people who need backup and depth.
Why It Matters
Managed IT vs. Break-Fix
The Break-Fix Trap
- You call only after something has already broken
- Unpredictable bills that spike at the worst times
- Downtime while you wait for a fix
- The same problems keep coming back
- No one owns your long-term IT strategy
The RDI Managed Difference
- Issues caught and prevented before they hurt
- One predictable monthly cost
- ~30-second helpdesk and a 4-hour average onsite response time
- Root-cause fixes and continuous improvement
- A dedicated Solutions Architect owning your roadmap
Standards & Security
Built on Proven Frameworks
Our service isn’t improvised. Operations follow the ITIL lifecycle, and security is scoped to the CIS Critical Security Controls — the same standards enterprise IT teams rely on.
ITIL Service Management
Your service levels are measured, not guessed — average speed to respond, handle time, mean time to resolve, and availability, all reported back to you in monthly and quarterly business reviews.
The CIS 18 Controls
Every engagement is scoped across the 18 CIS Critical Security Controls — an internationally recognized, prioritized set of safeguards — so protection is comprehensive and deliberate, not ad-hoc.
Asset Inventory
Access Control
Vulnerability Management
Malware Defense
Email & Web Protection
Data Recovery
Security Training
Incident Response
Penetration Testing
Explore More Managed Services
Managed IT works best alongside the rest of your technology — all from one accountable local partner.
Get a free managed IT assessment
Tell us what you need and an RDI Solutions Architect will follow up within one business day. Prefer to talk? Call (212) 244-9480 in NYC or (631) 317-2156 on Long Island.
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We respond within one business day and never share your information.
Frequently Asked Questions
What’s included in managed IT?
Monitoring, helpdesk, patching, network and server management, security, and strategic planning — all for one predictable monthly fee, with a dedicated Solutions Architect overseeing it. It pairs naturally with managed cybersecurity and data protection & backup.
Can RDI be our whole IT department — or work alongside our team?
Both. Many clients use us as their complete outsourced IT department; others run a co-managed model where we support and extend an in-house team. We scope the engagement to what your business actually needs.
Do you support our existing systems?
Yes. We start with an assessment of your current environment and build a plan around what you already have, upgrading only what makes sense.
Can RDI support hardware our own IT team buys?
Yes. If your team prefers to source its own hardware, we can still stand behind it — RDI offers a warranty program and optional on-site support for the equipment you buy, and we can deploy our standard configurations onto the systems your IT team provides, so new machines arrive set up the same way as the rest of your environment.
How quickly can you onboard us?
Onboarding begins with a free assessment and a documented plan. Most NYC and Long Island businesses are fully onboarded within a few weeks, with security gaps and quick wins prioritized first.
How is managed IT priced?
Most clients pay a flat monthly fee based on users and devices, so your IT cost is predictable. We’ll quote it after a free assessment.
Let’s Take IT Off Your Plate
Get a free assessment and we’ll show you exactly how managed IT would work for your business — no cost, no obligation.